What is your return policy?
Refunds will be credited to the original payment method, minus actual shipping and handling fees. *Returned items purchased with or without a free shipping promotion will have the actual shipping and handling fees paid by Modern Nursery subtracted from the refund. Items must be returned in original, unused condition enclosed in the original packaging. Packaging must not be defaced in any way.
We are unable to accept returns for some products we offer due to the rightfully strict guidelines surrounding products for babies, but we are always glad to answer any questions you have about our products ahead of purchase.
Non-returnable items include the following:
- Baby gear: car seats, strollers, high chairs, bouncers
- Health & Safety products: breast pumps, monitors
- Bedding: mattresses, bassinets, sleepers, bedding sets
- Custom made and personalized orders
- All other items that say "this item is not returnable or refundable" below the "add to cart" button on the item page
Contact us at [email protected] within 14 days of receiving your order to request a refund. Items eligible for return will be issued a Return Authorization number, along with return instructions. Items must be received at our facility within 10 days of receiving a Return Authorization number. Only authorized returns that are returnable per Modern Nursery policy will be eligible for a refund. Returned merchandise must be unopened, unused and in original packaging. Items must also come from a non-smoking environment.
Damaged or Defective Merchandise
If your order arrived damaged or defective in any way, please contact us right away at [email protected] or at (+61) 587028887. Photo documentation will be required. We are unable to issue refunds for damaged pieces or anything lost in transit, but will be able to honor replacement parts or units for any products received with damage or defects, or which are lost in transit.
All damaged or defective merchandise must be reported to us within 24 hours of delivery to ensure seamless resolution. Any defects or damage reported after more than 24 hours may not be eligible for replacement.
We will not be able to file a claim to replace damaged items if damage is not noted at time of delivery. We will be unable to assist with repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above. Please keep in mind that we cannot provide partial or full refunds for damaged orders but we absolutely will provide replacements for any damaged parts or items!
We process orders immediately upon submission in order to get your order shipped as quickly as possible. Once an order has shipped, an order cannot be cancelled. This includes orders that have been lost in transit, for which we will send the replacement. Please note that many of our orders are drop-shipped and we receive the tracking information for them after they are shipped. Custom orders, as well as items made to order, may take several weeks for production, and may not be cancelled once the production process has begun.
We cannot cancel an order once it has been shipped. If you would like to return your order after it has already shipped, please contact us to receive a Return Authorization after the package has been delivered. If a package is refused, the customer is liable for round-trip shipping and handling fees incurred, and some restock fees may apply.